FAQ

Frequently Asked Questions (FAQ)

1. Where is Mahoneys located?

We are proudly based in Queensland, Australia. All orders are processed and shipped from our local facilities or trusted international partners.

2. What types of products do you sell?

Mahoneys offers a variety of practical, everyday essentials — including home goods, travel accessories, kitchenware, and wellness items. Our goal is to bring convenience and simplicity into your daily life.

3. How long does shipping take?

Orders are usually processed within 1–3 business days.

  • Australia: 5–10 business days
  • International: 10–20 business days (depending on destination and customs)

You’ll receive a tracking number once your order ships.

4. How do I track my order?

Once your order is shipped, you’ll get an email with your tracking number and a link to check your shipment status anytime.

5. What is your return policy?

We offer a 30-day return policy. Items must be unused, in original packaging, and in the same condition as received. For more details, visit our Return & Refund Policy page.

6. Do you offer international shipping?

Yes! We ship to most countries worldwide. Shipping fees and delivery times may vary depending on the destination.

7. What if I receive a damaged or wrong item?

If you receive a defective, damaged, or incorrect item, please contact us immediately at WilliamLyons8454@outlook.com with your order number and photos of the issue — we’ll make it right.

8. Can I cancel or change my order after placing it?

If your order hasn’t been processed yet, we can modify or cancel it. Please reach out to us as soon as possible at WilliamLyons8454@outlook.com.

9. Do you offer discounts or promotions?

Yes, we occasionally run special offers and seasonal discounts. Subscribe to our newsletter or follow us on social media to stay updated!

10. How can I contact customer support?

You can contact us anytime via email:
📧 WilliamLyons8454@outlook.com
Our support hours are Monday–Friday, 9:00 AM – 5:00 PM (AEST).

Thank you for shopping with Mahoneys — we’re always here to help!